Return and Refund Policy

At Soapandle, every candle, wax melt, and product is handcrafted with love, care, and premium-quality materials.
We want your experience with us to be special, so each order is carefully inspected before shipping.

However, we understand that unexpected situations can happen.

💫 Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery through our contact form or by email at soapandlellc2@gmail.com

We’ll gladly help you with a replacement or store credit.
Photos of the damaged item and packaging will be required to process your claim with the shipping carrier.

🕯️ Returns

For hygiene, safety, and customization reasons, we do not accept returns or refunds once a product has been opened or used.
Each candle and wax melt is handmade, so slight variations in color, texture, or scent are normal and not considered defects.

🚚 Lost Packages or Wrong Address

If a package is returned to us due to an incorrect or incomplete address, the buyer will be responsible for the cost of reshipping.

💌 We’re Here to Help

Your satisfaction means everything to us.
If something doesn’t meet your expectations, please reach out — we’ll do our best to make it right with empathy and care.